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Care South Home Care Services Dorset Good

Inspection Summary


Overall summary & rating

Good

Updated 5 March 2019

What life is like for people using this service:

• People told us they felt safe. Comments received included; “Yes most definitely,” and one person described how they “Feel very comfortable with them [staff] in my house.”

• People's needs and risks had been assessed and care and support was delivered as they expected and needed.

• Staff cared about the well being of people they supported and we received positive feedback from relatives and people about the kindness of staff. One relative told us “The whole team are fantastic,”

• Staff were compassionate towards the people they provided support to. There were many examples of staff providing care to people when it was their day or weekend off. Staff were praised for their “Reliability and kindness.”

• People and their relatives knew how to make a complaint if they needed to and felt any concerns would be taken seriously and promptly.

• The service actively promotes assistive technology to help people to remain independent and safe.

• There were quality assurance systems in place to drive improvement.

• More information is in the full report.

Rating at last inspection: GOOD (The date last report published was 6 June 2016).

About the service: Care South Home Care Services Dorset provides support and personal care to people who live in their own homes in the Bournemouth and Christchurch area. At the time of our inspection they were providing personal care to 63 people.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.

Going forward we will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.

Inspection areas

Safe

Good

Updated 5 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 5 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 5 March 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Good

Updated 5 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 5 March 2019

The service was well-led

Details are in our Well-Led findings below.