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Inspection Summary


Overall summary & rating

Good

Updated 26 February 2019

About the service:

Riverside rest home is registered for 26 older people who may live with dementia. At the time of the inspection visit there were 23 people who lived at the home. The home is situated on Lytham sea front close to the town centre.

People’s experience of using this service:

People who lived at Riverside and relatives we spoke with felt confident in the management team and how the service operated. They told us good staffing levels afforded people responsive and dignified support.

It was clear staff morale was good and everyone was committed to ensuring people received care and support based on their preferences and life choices.

People’s care and support had been planned proactively and in partnership with them. They felt consulted and listened to about how their care would be delivered.

People who we could talk with who lived at Riverside consistently told us staff were polite, reliable, caring and respectful in their support for them. For example, one person said, “They know me well and treat me with respect. It is a great place.”

People who lived at Riverside expressed positive views on how they were treated by staff.

The service continued to have good oversight of relevant procedures through monitoring and auditing to ensure people who lived at the home received medication safely.

Staff files we looked at evidenced the registered manager used the same safe recruitment procedures we found at our last inspection. Staff records showed personnel received training to enhance their skills. Staff we spoke with confirmed this.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

Care plan information focused on a person-centred method of supporting people. Also, information contained what support was required and consent to care forms had been signed by people who lived at Riverside or their representative.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff supported people with their meals sensitively and respected their privacy. Staff checked they had enough to eat and comments were positive in relation to quality of meals and choices available to them.

There was a complaints procedure which was made available to people and their family when they commenced using the service. People we spoke with told us they were happy with the support they received. No complaints had been received by the service since the previous inspection.

The registered manager used a variety of methods to assess and monitor the quality of the service. These included satisfaction surveys to seek their views about the service provided. Recent surveys only produced positive comments about the home.

More information is in Detailed Findings below.

Rating at last inspection: Good (report published 02 December 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme or if any issues or concerns are identified.

Inspection areas

Safe

Good

Updated 26 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 26 February 2019

The service was well-led

Details are in our Well-Led findings below.