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Inspection Summary


Overall summary & rating

Good

Updated 2 April 2019

About the service: Bonaer Care Home is registered to provide nursing care and was supporting 27 people on the day of our inspection.

People’s experience of using this service:

People were relaxed and comfortable at Bonaer Care Home and relatives were complimentary of the care provided. Staff were attentive and provided support at a relaxed pace.

People told us they felt safe in the service and staff had a detailed understanding of their role in protecting people from all forms of abuse or discrimination. Risks in relation to choking and pressure area care were managed appropriately.

Staff were recruited safely and there were enough staff available to meet people’s needs. Both care and domestic staff responded immediately to people’s requests for support and care was provided compassionately at a relaxed pace. Induction training for new staff was provided in line with national recommendations and updated regularly.

Care plans were informative and included information about people’s backgrounds to help staff understand their individual needs. The service employed an activities coordinator and an Occupational therapist and there was a varied programme of group and individualised activities available for people to participate in if they wished.

The service was well-led. The well-established staff team were highly motivated and told us the registered manager was supportive and compassionate. Action had been taken to address and resolve issues identified during our previous inspection and there were appropriate quality assurance systems in place.

At our previous inspection the service was rated Requires Improvement. (Report published 20 March 2018)

Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned based on the rating. If we receive any concerns we may bring our inspection forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 2 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 2 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 2 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 2 April 2019

The service was well-led

Details are in our Well-Led findings below.