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Inspection Summary


Overall summary & rating

Good

Updated 17 October 2017

Care service description

Lilas House is a residential care home for six people with learning difficulties. At the time of our inspection there were six people living in the home.

There was a registered manager in the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good

People were cared for in a safe way by staff who knew how to protect people from abuse. Individual risks to people and within the environment were identified and steps were taken to manage known risks.

There was consistently enough staff to support people and safe recruitment practices ensured that only suitable staff were employed. Staff received training relevant to their role and were supported through regular supervisions with the registered manager.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to maintain a healthy nutritional intake and prompt referrals were made to relevant healthcare professional when concerns were raised about a person’s health.

Staff were caring and treated people with respect. People’s privacy and dignity were constantly upheld. Staff understood what was important to people and knew their care needs well. People felt listened to and were supported to be as independent as possible.

People’s care plans were detailed and people were involved in the planning of their care.

There was clear and visible leadership in place and staff understood what was expected of them. Regular quality monitoring of the service was carried out to ensure that people received a good level of care.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 17 October 2017

The service remains Good

Effective

Good

Updated 17 October 2017

The service remains Good

Caring

Good

Updated 17 October 2017

The service remains Good

Responsive

Good

Updated 17 October 2017

The service remains Good

Well-led

Good

Updated 17 October 2017

The service remains Good