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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 16 August 2019

About the service

Tordan Healthcare is a domiciliary care provider based in the city centre of Manchester, providing personal care and community support to children and adults in their own home, including live in care and support to people with complex health needs. At the time of our inspection the service supported 15 people. Not everyone using the service receives personal care. CQC only inspects where people receive personal care. This includes help with tasks related to personal hygiene and eating. Where people receive support with personal care, we also consider any wider social care provided.

People’s experience of using this service and what we found

The ethos of Tordan Healthcare was extremely person centred, caring and responsive. Everyone we spoke with told us the staff were exceptionally kind, caring and would go out of the way to help them. Staff and managers showed genuine concern for people’s welfare. People told us that they were very happy with their support. One person said, “The service has done so much for me, I have a reliable care team.”

Staff were passionate about maintaining people’s independence and this was at the core of everything the service did. People were encouraged to do as much for themselves as they could and were supported to access community facilities to limit the risk of social exclusion. Holistic support reflected the needs, wishes and personality of each individual.

Staff were matched to the people they supported, building relationships and giving consistent support in a way people wanted their needs to be met. People told us they were fully involved in planning and reviewing their care and had a full say in how their care was delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led by managers who were dedicated to providing a service which was responsive to need. Systems to manage to governance of the service were in place, including regular feedback from people who used the service who told us that they were consulted about service delivery and were fully satisfied with the care and support they received.

Staff were highly motivated and skilled in their role. They had undertaken appropriate training and where specific needs were identified, they undertook further training to be able to meet them.

Rating at last inspection.

The last rating for this service was Good (12 January 2017)

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Tordan Healthcare on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 16 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 16 August 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Good

Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.