Archived: Clifton House

The inspection team was led by a Care Quality Commission (CQC) inspector joined by a

practicing professional and an Expert by Experience, who has personal experience of

using or caring for someone who uses this type of service. We used the Short Observational Framework for Inspections (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Through the use of SOFI we were able to observe that people's experience of the

service was a positive one. We saw staff support being provided in a way that protected the dignity of people and that the service was meeting the nutritional needs of the people using the service.

At the time that we visited there were eleven people living in the home. We spoke with six of them. They told us that staff were kind and caring. Typical comments we received from people we met, included: " The care is very good, no complaints at all', 'Yes I do feel safe, especially after my experience in the last home I stayed in', and 'My care needs are met, I am quite happy here'. We saw staff provided care and support in a way that protected the rights and dignity of people using the service.

No one we spoke with raised any major concerns about the service. However, although the people receiving services in the home told us they were happy and we saw that they were well supported; we found limited evidence to show that people had sufficient opportunities to make informed choices about what they ate at mealtimes.