The Prince of Wales Hospice

Updated 20 March 2026

This unannounced inspection took place on 14 and 15 April 2026. It was a routine inspection conducted due to the length of time since the last inspection.

The hospice provides inpatient care for adults with life‑limiting conditions where curative treatment is no longer possible and where people may be nearing the end of their life.

We spoke with people using the service, families and supporters, as well as staff. We reviewed information provided by the service before and after the onsite visit. During this assessment, we looked at all quality statements across all five key questions. The rating reflects the findings from this inspection.

The service was last inspected in 2016 and was rated good. Following this inspection, the service continues to be rated good.

We found clear evidence that people were asked for their consent to care and treatment and that their wishes were respected. The service was responsive to individual needs and care was planned and delivered in a person‑centred way.

The provider had systems in place to assess, monitor and improve the quality of care. Clear processes supported safe care, effective teamwork and good decision‑making. Care planning was organised and helped staff respond to changing needs. The environment was suitable for specialist care and supported privacy, dignity and comfort. Staff were trained, supported and worked well together to provide caring, person‑centred care.

Updated 20 March 2026

We spoke to patients and their family or supporters, as well as hospice visitors and stakeholders. We also reviewed multiple types of feedback, as patients were listened to and encouraged to comment on their experience of care within the service.

People using the service and those close to them spoke positively about their experience of care. People told us they felt treated with kindness, respect and compassion by staff. People felt involved in decisions about their care and said their wishes and preferences were respected. Families and supporters told us they felt welcomed, included and well supported during a difficult time. People said they felt safe, comfortable and well cared for in a calm and supportive environment, with one patient telling us, “it’s an incredible place”.