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CARING WINGS LTD

Overall: Good read more about inspection ratings

Unit 4, The Peninsula Business Centre, Wherstead, Ipswich, IP9 2BB (01473) 898987

Provided and run by:
Caring Wings Ltd

Latest inspection summary

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Background to this inspection

Updated 4 March 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of an inspector and an Expert By Experience, who carried out telephone interviews to people and their relatives to gather their feedback of the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. At the time of this inspection there was a registered manager in post. The registered manager was also the provider’s nominated individual, this meant they were legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service where the registered manager also provided care calls and we needed to be sure that they would be available to support the inspection.

Inspection activity started on 31 January 2023 when we visited the office. Telephone calls were made offsite to relatives and staff on 8 February 2023. Inspection activity ended when we had a face to face meeting via video call with the registered manager on 14 February 2023 to give feedback.

What we did before the inspection

We reviewed our systems and information we held about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with 8 people who used the service and 5 relatives. We received electronic feedback from 1 person and 1 relative.

We spoke with the registered manager who was also the provider’s nominated individual, the care coordinator and 2 members of staff. We received electronic feedback from 7 members of staff and the local authority commissioning team.

We reviewed a range of care records for three people including their risk assessments and medication records. We looked at 2 staff recruitment records. We also viewed some of the provider’s policies and procedures, training data, quality assurance records, management monitoring and oversight records.

Overall inspection

Good

Updated 4 March 2023

About the service

Caring Wings LTD is a small domiciliary care service providing care to 26 people in their own homes. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating.

People’s experience of using this service and what we found

People and relatives were complimentary about their experience with Caring Wings LTD and endorsed using the service. One person shared, “I feel blessed that I have a group of caring carers.” A relative commented, “I highly recommend them because they are efficient, professional, and friendly.”

The management and staff worked with people, relatives and other professionals to deliver person-centred care and achieve good outcomes for people.

Risks to people had been assessed and were managed safely. People were supported by a staff team who were safely recruited and knew how to protect them from potential harm. Staff were up to date with their training. We recommended that the provider reviewed their delivery method for practical moving and repositioning training to ensure all staff remained skilled and competent.

Staff felt supported and valued in their role by the management team and there were enough staff to meet people’s needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.

People received their medicines as prescribed. Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.

People's care records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.

Staff understood the importance of gaining consent from people and ensured people's privacy and dignity was respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives described being able to raise any issues with the staff and management team and were confident these would be addressed.

The registered manager delivered care on occasions which assisted their overview of the service. Systems to monitor the quality and safety of the service were in place with plans to develop them further.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us 8 November 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.