We carried out a review of the data available to us about Home Comfort Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Comfort Healthcare, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 1 person was receiving support with personal care.
People’s experience of using this service and what we found
There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people were assessed and measures were put in place to reduce them.
There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff. There were systems in place to ensure, if it was required, people received their medicines safely and as prescribed. The person using the service was supported by regular, consistent staff who knew them and their needs well.
There were systems in place to ensure lessons were learned when things went wrong, so that improvements could be made to the service and the quality of care provided.
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care and meet people’s needs.
The person’s needs and choices were fully assessed before they received a care package. Their care plan included information needed to support them safely. The person using the service was supported to eat and drink enough to meet their dietary needs.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider involved the person and their relative in the care planning process and reviews of their care. There was a complaints procedure which was accessible to the person and their relative, so they knew how to make a complaint. There had not been any complaints received at the time of our inspection, but systems were in place to address and investigate complaints.
The service had governance systems in place to ensure the service and quality of care provided were continuously assessed and monitored. A range of audits were in place to monitor the quality and safety of service provision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 01 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.