We carried out a review of the data available to us about Ullswater Cottage on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ullswater Cottage, you can give feedback on this service.
Ullswater Cottage is a 'care home'. It is registered to provide care and accommodation, including nursing care, for up to 10 people and there were 9 people living at the service when we inspected. The service provides care, accommodation and rehabilitation for people with an acquired brain injury (ABI).
People’s experience of using this service and what we found
People received personalised care and support specific to their needs and preferences. A relative told us, “The manager is very knowledgeable and that comes across t the staff as well. They have provided excellent care to my [relative].” People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Staff understood the risks associated with the people they supported. Risk assessments provided guidance for staff about individual and environmental risks. People received their medicines safely, when they needed them.
Care was person-centred and promoted people’s dignity, privacy and human rights. People’s individual needs and choices were recognised, and respected. This had been effective in supporting people to achieve goals and facilitate their rehabilitation.
Quality monitoring systems had been embedded and morale was good amongst the staff team. We received positive feedback in relation to the care people received and how the service was run.
Staff had the skills and knowledge to meet people's needs and preferences. They received training, regular supervision and attended team meetings to support them in their roles. People's nutritional and hydrational needs were met. There was regular involvement from health and social care professionals.
We observed a kind and caring culture. People and relatives spoke positively about the support staff gave to people. We observed positive interactions between people and staff throughout the inspection.
People’s care plans were personalised and gave staff the information they needed to support people. We saw people were supported with their communication needs and their preferred activities in accordance with their care plans.
People received good care that met their needs and improved their wellbeing. The staff team were dedicated and enthusiastic.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 December 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service first registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.