15, 16, 19 and 20 October 2015
During a routine inspection
This inspection took place on 15, 16, 19 and 20 October 2015 and it was announced. When we inspected the service in October 2013 we found that the provider was meeting all their legal requirements in the areas that we looked at.
Sevacare Luton is a care agency providing personal care and support for people in their own homes. At the time of our inspection the agency was providing a service to approximately 100 people.
The agency has a registered manager as required by the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they felt safe and were supported by consistent carers who were knowledgeable and skilled.
People’s needs had been assessed and detailed care plans took account of their individual needs , preferences and choices. There were risk assessments in place that gave guidance to staff on how individual risks to people could be minimised. There were systems in place to safeguard people from the risk of possible harm.
Staff had an understanding of safeguarding processes and had completed training to enable them to provide effective care. Staff were supported by way of spot checks, supervisions and appraisals and these were consistently completed for all staff and used to improve and give feedback on performance.
The provider had effective recruitment processes in place and was recruiting additional staff to support people safely. Staff understood their roles and responsibilities to seek people’s consent prior to care being provided and were friendly, kind and compassionate.
The provider had an effective process for handling complaints and concerns. These were recorded, investigated, responded to and actions to prevent recurrence were recorded.
The provider encouraged feedback on the service provided. Action plans had been developed to address issues raised within audit processes and surveys with a view to continuously improve the service.
The provider had effective quality monitoring processes in place.