Updated 27 February 2019
The inspection:
¿ We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
¿ The inspection was completed by two adult social care inspectors.
Service and service type:
¿ This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing. It provides care to both older and younger people.
¿ The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
¿ Not everyone using Home Instead Senior Care receives regulated activity; CQC only inspects the service being received by people being provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Notice of inspection:
¿ We gave the service 48 hours’ notice of the inspection because it is small. We needed to be sure that they would be in.
¿ Inspection site visit activity started on 25 January 2019 with telephone calls to people who used the service and CAREGivers. It ended on 28 January 2019. We visited the office location on 28 January 2019 to speak with the registered manager and office staff; and to review care records and policies and procedures.
What we did:
¿ Prior to the inspection the provider sent us a Provider Information Return. Providers are required to send us information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
¿ We reviewed information we held about the service, for example, statutory notifications. A notification is information about important events which the provider is required to tell us about by law.
¿ We emailed six professionals to seek their feedback on the service. Following the inspection, we received feedback from two of them. They both provided positive feedback.
¿ Prior to the site visit we spoke with seven people and two CAREGivers.
¿ During the site visit we spoke to the registered manager, the nominated individual, a director of the company and a further four staff.
¿ We reviewed care plans, daily records, medicine records and rosters for five people.
¿ Following the inspection, we received written feedback on the service from another person and a relative.