Archived: Ashdown Nursing Home

We spoke with the manager, three of the care staff and the nurse on duty, the activities coordinator and a visiting trainer, who told us 'It's a nice home because the staff are nice.' One member of staff said 'all the staff are very friendly'. We observed that staff members treated people with kindness and respect.

We reviewed care records for three people who used the service. We found that people who lived at the home experienced safe and effective care because their needs were assessed and reviewed.

People could choose from a varied menu and had the support they needed to help them eat and drink.

People were protected from the risks of unsafe use and management of medication because there were effective systems and processes in place.

People using the service benefited from a staff team who were trained and supported to do their job.

We observed care and reviewed records to help us understand the experiences of people using the service.

Some of the people living at the home were able to indicate their agreement when asked if they liked the staff. One person was overheard to say 'you are kind' to the staff member assisting them.

Staff knew the people living at the home well and had a good understanding of their needs.

People told us that liked Ashdown Nursing Home.