• Care Home
  • Care home

Park Lodge Residential Care Home

Overall: Good read more about inspection ratings

18 Ridgeway, Broadstone, Dorset, BH18 8EA (01202) 694232

Provided and run by:
Mr Kevin Arjoon Heeroo and Mrs Vimla Heeroo

Latest inspection summary

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Background to this inspection

Updated 31 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Park Lodge Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with a care assistant, the deputy manager, the registered manager and the provider.

We reviewed a range of records. These included three people’s care records, multiple medication records and three staff files. We also reviewed a variety of records relating to the management of the service, including accident records and policies and procedures.

After the inspection

The provider sent us copies of certification requested during the inspection. They also confirmed they had addressed the minor issues we found.

Overall inspection


Updated 31 March 2020

About the service

Park Lodge Residential Care Home provides personal but not nursing care to up to 17 people aged 65 and over in one adapted building. There were 14 people living or staying there at the time of the inspection.

People’s experience of using this service and what we found

People felt safe. Risks were assessed and managed. Medicines were handled safely. The premises and equipment were clean and well maintained. There were enough staff to provide the care people needed. Staff knew how to recognise and report abuse.

People were happy with their care and looked comfortable and relaxed. They liked the food and said their dietary requirements and preferences were respected. People were supported to manage their health, including accessing healthcare services. Staff were well supported through training, supervision and day-to-day contact with their managers and colleagues.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people kindly and respectfully and encouraged their independence. This was reflected in how staff interacted with people throughout the inspection. Staff knew people well and understood how they preferred to be supported. The registered manager fostered an inclusive culture, where people’s diverse characteristics, for example in relation to disability and sexual orientation, were respected and valued.

Care plans were personalised and up to date, reflecting each person’s individual needs and preferences as regards their care. Staff had a good understanding of people’s care needs. There were organised activities two days a week, and people followed their hobbies and pastimes. The service’s complaints process was readily available to people and their visitors.

People and staff remarked on the service’s “family feel”. Staff morale was good and there was a strong ethos of team work. The registered manager and staff were clear about their responsibilities. People and staff found the registered manager approachable and supportive. There were regular audits to provide oversight of the service and the quality of the care provided. People’s views about the service were welcomed and acted upon as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 18 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.