You are here

Inspection Summary


Overall summary & rating

Good

Updated 25 May 2019

About the service: Angelcare Wakefield is a domiciliary care agency that was providing personal care to 54 people at the time of the inspection.

People’s experience of using this service:

People felt safe and were happy with carers. Carers knew how to recognise and report potential abuse. Risks was appropriately assessed and guidance reflected individualised need. If people required nutritional support this was offered, as was access to other health and social care services where needed.

People received support from a consistent staff team who arrived on time and stayed for the required duration of the call. Staff understood the importance of obtaining consent and people said they always had choices.

Staff were appropriately trained and knowledgeable supporting with all aspects of care delivery including medication safely. Regular competency checks including medication and moving and handling provided reassurance practice was safe. All staff said they felt part of a team.

People were properly assessed, and their needs and wishes were reviewed regularly. Privacy and dignity was promoted along with independence. Records were reflective of people's current needs.

Complaints were well handled with evidence of reflection and learning where necessary. The service had received many compliments. People all knew who to contact and staff felt able to raise any issues.

Views of both staff and those receiving support were considered in detail. Quality assurance systems assessed service delivery accurately and showed improvements were considered and implemented wherever possible.

Rating at last inspection: Good (report published October 2016)

Why we inspected: This was a planned inspection based on the rating at the previous inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. We plan to complete a further inspection in line with our re-inspection schedule for those services rated good. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 25 May 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 25 May 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 25 May 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 25 May 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 25 May 2019

The service remained well-led.

Details are in our Well-Led findings below.