Reinbek

Updated 27 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 10 January 2022 and was announced. We gave the service two days’ notice of the inspection. We noted that the provider was not recording comprehensive visitor information and the information was not being retained for an appropriate period. We found people were protected from the risk of acquiring infections and the service was clean. Personal protective equipment was readily available to staff and all staff were following the latest guidance.

Updated 27 January 2022

Reinbek is a residential care home providing personal care to 39 older people with a variety of conditions at the time of the inspection. The home could support up to 46 people. Care is provided over two floors and each of the four unit had a separate kitchenette, lounge and dining area although people are free to move around the home. The home also provides short stay and day care services.

People’s experience of using this service and what we found

People felt safe and well cared for in the home. The registered manager had systems in place for checking and auditing the safety of the home and the home was clean and tidy. Safe recruitment processes were in place and there were sufficient staff to meet people’s care needs. Accident and incidents were analysed, and action taken to reduce the potential of future risk where possible.

Staff felt they had appropriate training and support to undertake their role and development and progression was encouraged. The home worked closely with healthcare professionals to ensure people’s care needs were met in a timely manner and people and relatives told us communication was good. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the home supported this practice.

People told us that staff were kind and caring. We noted that staff knew people and their care needs well. Staff promoted choice and people’s dignity and privacy was respected. We saw people were encouraged to be as independent as possible and care plans promoted this where possible.

There was a range of activities available for people who wished to engage, and the home had links to the community. People felt able to raise concerns and make complaints and these were investigated, and action taken. The home was continually working to make care plans person-centred and develop end of life care. We saw that care plans contained information to ensure people’s needs were met.

The registered manager was committed to driving improvement in the home. There were a range of systems to audit the quality of the service and actions taken in response to any concerns. Staff felt clear about their roles and able to contribute to service development. People and relatives were involved in meetings and were happy with the care and support they received at Reinbek.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was good following a focused inspection (Published 28 December 2017) and comprehensive inspection (published 04 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.