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Inspection Summary

Overall summary & rating


Updated 17 July 2019

About the service

Bamford Close is a residential care home. At the time of our inspection, the service was providing accommodation and personal care for 39 people aged 65 and over, who are living with dementia. One person was in hospital; the service can support up to 40 people.

The accommodation is single storey and consists of four interconnecting households which accommodate 10 people each; the units are called Broadway, Coronation Street, Mersey Square and Baker Street. Each unit has a communal lounge, dining room and kitchen. A large lounge, dining room and activities room is located in the middle of the service. The service is located near local facilities, a main road and a bus route. The home is one of a group of eleven homes managed by a 'not for profit' organisation called Borough Care Limited.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had an open and supportive culture. Systems were in place to monitor the quality and safety of care delivered. There was evidence of improvement and learning from any actions identified.

There were sufficient numbers of trained staff to support people safely. Recruitment processes were robust and helped to ensure staff were appropriate to work with vulnerable people.

People’s needs were thoroughly assessed before starting with the service. People and their relatives, where appropriate, had been involved in the care planning process.

Staff were competent and had the skills and knowledge to enable them to support people safely and effectively. Staff received the training and support they needed to carry out their roles effectively. Staff received regular supervisions.

Staff had awareness of safeguarding and knew how to raise concerns. Steps were taken to minimise risk where possible.

Staff supported people to access other healthcare professionals when required. Staff supported people to manage their medicines safely.

Staff worked with other agencies to provide consistent, effective and timely care. We saw evidence that the staff and management worked with other organisations to meet people’s assessed needs.

We observed many caring and positive interactions between staff and people throughout the inspection. Staff had formed genuine relationships with people and knew them well and were seen to be consistently caring and respectful towards people and their wishes.

People were supported to express their views. People we spoke with told us they had choices and were involved in making day to day decisions.

The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service.

The premises were homely and well maintained. We observed a relaxed atmosphere throughout the home where people could move around freely as they wished.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 26 June 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bamford Close on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 July 2019

The service was safe.

Details are in our safe findings below.



Updated 17 July 2019

The service was effective.

Details are in our effective findings below.



Updated 17 July 2019

The service was caring.

Details are in our caring findings below.



Updated 17 July 2019

The service was responsive.

Details are in our responsive findings below



Updated 17 July 2019

The service was well-led.

Details are in our well-Led findings below.