The Wye Clinic

Updated 1 September 2023

The Wye Clinic is a small private medical clinic in the heart of Hereford. They provide an outpatient space for consultant led consultations, an ophthalmic investigation suite with laser facilities and a clean room suitable for minor local anaesthetic surgical procedures.

The service is open on Monday to Friday from 08:30am until 5pm.

The service registered with the CQC in November 2021. The service has had the same registered manager in post since registration.

The service provided the following regulated activities:

• Surgical procedures
• Diagnostic and Screening Procedures
• Treatment of disease, disorder or injury.

Updated 1 September 2023

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 1 September 2023