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Archived: RNIB The Hawthorns

The provider of this service changed - see new profile

Reports


Inspection carried out on 20 November 2013

During a routine inspection

The provider produced information about the service and the support that would be provided regarding their care and treatment of the people who used the service.

We saw that people’s needs were assessed and that they were supported to make comments about their needs or care. For example, we looked at three care plans where people commented on their care and support that they wanted to receive from staff, they had all signed to indicate that this was their choices.

Systems had been put in place which evidenced that people’s care plans were reviewed to ensure they were up to date. We found that care plans provided detailed information and guidance for staff to be able to meet people’s needs.

The provider has made provisions about how the service could respond to foreseeable emergencies and had plans in place to enable staff to act appropriately in the event of an emergency.

The provider had minimised the risk and likelihood of abuse by making sure all the policies and procedures to promote safeguarding were in place.

We saw that people who used the service were able to attend weekly resident's forum meetings and to speak to staff about any concerns they may have about the service. We were told that the provider requested all the people who used the service, their relatives to complete an annual quality assurance questionnaire (QA). The service also carried out a range of audits, including but not limited to Clinical Risk, Infection Control, Medicines, Equality and Diversity and Health and Safety.

The provider has developed a robust complaints process that had been designed to fully meet the needs of the people who lived at the service.

Inspection carried out on 9 July 2012

During a routine inspection

The people who live at the service requested that they are called participants for the purpose of this report.

At the time of this inspection the service had two vacancies.

We were able to speak to the four remaining participants.

The participants told us how much they enjoyed living at the service. They told us about the support and assistance they receive from the staff.

We were told that the staff ensured that the participants could access the community for social and leisure activities.

One person told us that the staff were great and that they always had a good laugh with them.