• Care Home
  • Care home

Archived: RNIB The Clockhouse

12 Shrewsbury Road, Redhill, Surrey, RH1 6BH (01737) 773851

Provided and run by:
The Royal National Institute Of Blind People

Important: The provider of this service changed. See new profile

All Inspections

12 November 2013

During a routine inspection

The provider has produced information about the service and the support that would be provided regarding the care and treatment of the people who used the service.

We saw that people's needs were assessed and that in each record we looked at the person themselves had made comments about their needs or care. For example, one person commented on the care and support they wanted and signed to indicate that this was their choices and were supported by staff to put forward their views about the service.

Systems had been put in place which evidenced that people's care plans were reviewed to ensure they were up to date. We found that care plans provided detailed information and guidance for staff to be able to meet people's needs. The provider has made provisions about how the service could respond to foreseeable emergencies and had plans in place to enable staff to act appropriately in the event of an emergency.

The provider had minimised the risk and likelihood of abuse by making sure all the policies and procedures to promote safeguarding were in place.

We saw that people who used the service were able to attend weekly resident's forum meetings and to speak to staff about any concerns they may have about the service. We saw that the provider requested all the people who used the service, their relatives and relevant professionals to undertake and complete an annual quality assurance questioner (QA). The service also carried out a range of audits, including but not limited to Clinical Risk, Infection Control, Medicines, Equality and Diversity and Health and Safety.

24 May 2011

During a routine inspection

People told us that they liked living at The Clockhouse and liked the people living there. They told us that they were given the chance to spend time visiting and having short stays before making the choice of living there. They liked the regular house meetings to decide routines and activities. They told us that staff were kind and respectful and helped them with their daily living and care.

They told us that they are consulted about their care and how this is delivered. They also told us that they are actively involved in their care planning and their reviews of care.

People told us that they have an activity plan and staff support them attend day care activities, access community facilities, and plan holidays.

There was positive feedback about the catering arrangements in place and people said that they liked planning and cooking their meals.

Some people told us that they felt their health care needs were being met.