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Archived: Sheffield Dialysis Unit

Reports


Inspection carried out on 23 January 2013

During a routine inspection

Patients told us that they were treated with respect and that their opinions were sought so they were involved in any decisions. They also made positive comments about the staff and were satisfied with the quality of care that they had received. Their comments included: "Staff are polite, they listen." "Staff are friendly and approachable."

We spoke with one relative who was very satisfied with the care and treatment their relative had received and they told us that they had no concerns. Their comments included: "My wife really likes it here because it is calm." "We can request to see a doctor whenever we want."

We found that patient's treatment, care plans and assessments were person centred and had been reviewed at regular intervals.

Systems were in place for the control of infection so that patient's health and safety was promoted. We found the service to be clean. Patients told us how well staff cleaned each bed area after use.

We found that the staffing levels provided reflected the service's contract with the NHS.

We saw that the service had a procedure in place to deal with complaints. Patients told us that if they had any concerns that they would speak to staff.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

Inspection carried out on 1 November 2011

During an inspection to make sure that the improvements required had been made

People told us they they were very pleased with the care and support they receive at the unit. They said staff were kind and well trained.

Inspection carried out on 11 May 2011

During a routine inspection

All patients felt happy with their nursing care and all felt the staff members were friendly and helpful. Some quotes from patients included:

“[staff] couldn’t be better”;

“[I’m] well looked after”;

“all nurses are polite”;

“couldn’t wish for a better service”;

“…good named nurse”.

Other views of patients we spoke with on the day of the site visit are available under various outcomes of this report.

Reports under our old system of regulation (including those from before CQC was created)