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Archived: Sheffield Dialysis Unit

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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 1 February 2013
Inspection Report published 1 February 2013 PDF | 81.26 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People's privacy, dignity and independence were respected.

Reasons for our judgement

We spoke with four patients receiving dialysis. All the patients we spoke with told us that they were treated with respect and that their opinions were sought so they were involved in any decisions. Their comments included "Staff are very nice." "Staff are polite and they listen." "You can ask for the privacy curtain to be drawn." Patients also told us that they could choose what they did to occupy themselves whilst receiving dialysis. We saw patients reading, watching television, chatting with each other and sleeping. One patient told us that they would like to sleep but they found it difficult due to the noise of metal bins being closed. The manager informed us that they would pass the comment back to the provider.

We spoke with one relative and they told us that their family member was treated with respect and their privacy was maintained. Their comments included: "Nothing of a private nature is discussed at the bedside." "Staff are very polite."

During the inspection we observed numerous interactions of staff with people using the service. We saw that staff knew patients by their name and treated people with respect. We also saw that patients enjoyed having a "bit of good humoured banter" with the secretary whilst arriving and leaving the service.

We saw that there was a patient suggestion box in the reception area and details of the patient's board displayed on the notice board. It included the contact names and numbers of patients on the board for people to ring. The manager told us that a patient survey was completed in October 2012 but the service was still waiting for the results. We also looked at the audit completed by the regional support manager in September 2012 at the service and we saw that they had spoken with eight patients about key aspects of their treatment.