Archived: Aston Cross Dialysis Unit

The people we spoke with were generally satisfied with the care and treatment they received at the unit. They told us that they felt safe and that the staff treated them with respect. Comments we received about the service included: 'It's alright, no complaints'; 'It's good, I enjoy coming here, the staff are brilliant' and 'It's adequate.'

We found that people were cared for by staff who received appropriate training and support to enable them to meet the needs of people. Staffing levels were adequate but sometimes staff were working very long shifts to meet this.

Although practices in place supported infection control on the unit, the flooring was in need of replacement to ensure the premises could be properly cleaned.

There were systems in place to monitor the quality of the service. Feedback about the service was mixed and responses from the provider did not always adequately manage the expectations of people who used the service as to what could be achieved.