Ultimate Independence Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People indicated staff were caring and this was confirmed by our observations. It was evident staff had developed a good rapport with people. People’s care and support plans provided information about people’s family and important information relating to their care and things that mattered to them. Professionals described staff as kind and considerate to people needs.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People benefited from a consistent core staff team who knew them well and provided people with choice about how they wish to be supported. Staff considered people’s individual preferences and preferred routines when supporting them. People and their representatives confirmed they were treated as individuals and with dignity and respect. Care records included information about people’s backgrounds, cultural and religious needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The registered manager was passionate about supporting people to live a full and productive life. They said the service was ‘client focused’ and wanted people to thrive and reach their potential. The registered manager praised the staff and said through their dedication and approach of the staff team; people had learnt to trust staff and to gain new skills such as managing their laundry and taking on voluntary roles with a view to employment in the future.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff worked well with people who were known to experience anxiety and emotional distress. Staff could access people’s positive behaviour support plans and were clear about the actions they should take if people became distressed.

The service has been responsive to meeting people’s needs. The registered manager explained how they and the staff team had supported one person in an emergency. A professional said the team’s responsiveness and flexibility were key to managing and settling the person into an unfamiliar setting.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff reported no concerns about their employment and workforce well-being. They said they felt respected and were treated fairly.

Staff praised the registered manager for their support. They felt there was a positive workforce culture in the service which was reinforced by regular supervision and attending team meetings.