- Homecare service
Ultimate Independence Care Ltd
Report from 20 January 2026 assessment
Contents
Ratings
Our view of the service
This assessment took place between 21 January and 12 February 2026, with an onsite visit to the registered location on 26 January 2026. Ultimate Independence Care Ltd provides the regulated activity of personal care to adults who live with mental health difficulties, learning disabilities and autism.
Ultimate Independence Care Ltd is registered to deliver the regulated activity of personal care. CQC only inspects services for people who are provided with personal care such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
This is the first assessment for this newly registered service. Therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions under the provider’s new registered location. As a result of our assessment, we rated the service good.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.
The provider was passionate about ensuring people’s care was focused on their needs and wishes and to support people to reach their potential. Staff’s approach ensured people received person-centred care based on their choices and preferences. From our observations and speaking to people and their representatives, we were assured people were treated well and given real choices and control over how they wished to live their life. People were supported to live in their own homes and have access to the community in line with their needs and preferences. Staff supported people to live the life they chose and to work towards their personal goals
Care plans provided staff with the information they needed to support people safely and effectively. Staff had been trained in their role and felt supported by the registered manager. The registered manager acted on our feedback about areas that required further developments such as staff recruitment records.
The provider valued feedback and worked continuously to improve the service and ensure good outcomes for people. The registered manager had a good understanding and oversight of the care being provided to people. They acted on feedback from people, staff and stakeholders. However further development was needed to the provider’s monitoring systems to ensure they were sustainable if the service expanded.
People's experience of this service
We spoke to people, sought views from their representatives about the care people received and reviewed the provider’s customer feedback surveys and found people were generally pleased about the care they received. One person briefly but positively responded to our questions about their experiences of the service. Their representative praised the service and said, “[Name of the registered manger] has been very responsive and extremely proactive ……”
From our observations, we found people were well cared for and lived in a home that was safe and clean. Staff were attentive to people’s needs and knew people well. Staff managed their time to ensure people’s support requirements and wishes were met. People were supported and given choices to attend places and activities of their choice.