IDG Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed prior to them joining the service to ensure the provider could meet their needs.

Care needs were reviewed regularly and records updated to reflect changes as and when required, this ensured that staff had clear current guidance on how to support the person as per their preference. The person told us they were involved in the continuous assessment of their care and could make amendments to their preferences as and when they wished.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s involvement in their care was well supported, things that were important to them were recorded for staff guidance. The provider had a good understanding of using evidence based good practice in for example, reducing the risk of pressure sores or choking.

The person was supported to maintain a healthy well-balanced diet that met their choice and preference. Care records detailed the person’s likes and dislikes and how to prepare and present food and drinks for them to support good intake and promote a social experience.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Planning and consideration was in place to ensure a smooth transition between staff shifts for the person. For example, regular secondary staff were used to support continuity. There was clear written guidance for staff to refer to which was updated regularly and handover took place prior to shift changes and was recorded for referral back to for staff.

Records were in place to ensure a smooth transition into other services such as emergency care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider recognised the importance of early intervention to enable them to continue to provide good support and keep people as independent as possible. For example, we saw the provider was working with the person to arrange an assessment to improve safety for the person and staff whilst continuing to ensure independence, choice and control.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The person told us they were involved in monitoring and improving their own care and worked with the provider to evolve the care plan to meet their needs and preferences. The provider ensured care notes were recorded and regularly reviewed to monitor outcomes and identify any adaptions to care needed with the persons involvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider and staff had a clear understanding of the Mental Capacity Act and how to support people. There was no one using the service at the time that did not have capacity to consent to care. However, the provider understood and explained the requirements and processes and had policies and procedures should they be needed in the future.

Staff understood the importance of consent and told us how they sought consent at the point of delivery and understood people’s right to refuse care.