IDG Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The person told us their privacy and dignity was respected, and staff were kind and caring. Care plans evidenced the importance the provider placed on respecting people’s privacy, dignity and family life and provided good guidance for staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The person’s care plan was tailored to them which they told us they had helped to develop. There was clear emphasis on supporting the person in the way they preferred and told us they were happy with the support they received. Care planning including life history, culture and religion.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The person told us they had choice and control over their care and independence, they said, "I want to always be independent". Supporting independence was embedded within care plans, providing clear guidance for staff and records confirmed this was followed in practice.

The provider ensured people knew their rights by providing them with a service users guide. The person told us they would be confident to ask questions or raise concerns if they needed to.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood how to respond to people’s immediate needs. There was clear guidance for staff on how to respond to a particular immediate need for the person. The continuity of staff meant staff were confident in how to support promptly when they needed to.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider ensured staff received regular rest breaks and periods of off duty. The provider ensured staff had the training and support needed to do their job. A staff member told us they enjoyed their work and it was clear they felt pride in their role and the level of person-centred care they were delivering.

The staff handbook included useful information for staff to help them understand their rights including for example maternity and sickness leave and the right to request flexible working.