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Archived: Livability Green Lane Good

Inspection Summary


Overall summary & rating

Good

Updated 4 March 2018

Green Lane provides care and support for up to five people with a learning disability. At the time of our inspection there were five people living at the service.

At the last inspection in August 2015, the service was rated Good.

At this inspection we found the service remained Good.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were safeguarding systems in place. Staff understood their responsibilities with regards to safeguarding people and were confident in reporting any concerns. Referrals had been made to the local authority when identified as required, however outcomes and actions were not consistently recorded.

People had risk assessments in place that gave guidance to staff on how individual risks could be minimised. Incidents and accidents that occurred at the service were reported promptly to senior members of staff and recorded, however it was not clear within records that the actions identified to prevent reoccurrence had been completed.

There were sufficient numbers of staff on duty to meet people's needs. Effective recruitment processes were in place however the records to demonstrate that these had been followed were not consistently maintained.

Medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people living at the service. All medicines were stored appropriately and audits completed.

Staff were well trained and completed an effective induction programme when they commenced work at the service. Staff were supported in their roles and received regular supervision and appraisals.

Staff treated people with kindness and respect. Privacy and dignity was promoted throughout care and support and people’s consent was gained.

Care plans took account of people’s individual needs, preferences and choices and had been reviewed regularly.

People were supported to participate in a range of activities and follow their interests.

The service was led by a registered manager who was visible and approachable.

Quality monitoring systems and processes were used effectively to drive improvements in the service and identify where action needed to be taken.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 4 March 2018

The service was not always safe.

There were systems in place to safeguard people from the risk of harm and staff had a good understanding of these processes. Referrals had been made to the local authority when identified as required, however the outcomes of these were not consistently recorded.

Incidents and accidents were reported and recorded however it was not clear within records that actions to prevent reoccurrence had been completed.

The provider had a robust recruitment procedure however records of safe recruitment processes were not consistently available.

There were sufficient members of staff on duty at all times.

Risks to people had been assessed and reviewed regularly.

People's medicines were managed safely and stored appropriately.

Effective

Good

Updated 4 March 2018

The service remains Good.

Caring

Good

Updated 4 March 2018

The service remains Good.

Responsive

Good

Updated 4 March 2018

The service remained Good.

Well-led

Good

Updated 4 March 2018

The service remained Good.