The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Livability Lifestyle Choices West

Suite 8 The Steadings Business Centre, Maismore, Gloucester, Gloucestershire, GL2 8EY (01452) 506730

Provided and run by:
Livability

Important: This service is now registered at a different address - see new profile

All Inspections

23 October 2013

During a routine inspection

We visited the agency and conducted an inspection of the records held. As not all of the records were kept within the office we visited one of the supported living complex's and reviewed their records and spoke with people who used the service.

On entering the supported living complex we found the atmosphere warm and welcoming. We observed staff respecting people's wishes whilst understanding the care and support needed. We were invited to see people's rooms and saw that they catered towards their individual needs with their rooms decorated with their personal belongings.

We looked at people's individual files both within their office and the supported living complex and noted that they incorporated their care plans, risk assessments and health care needs. We found that they encompassed the safety and well-being of people who used the service. Staff and people who used the service knew how to raise a concern or complaint and felt confident in doing.

We reviewed all records held which ensured that people who used the service could be confident that their personal records which encompassed their care, treatment and support were properly managed.

We looked at the management of medicines and the quality of the service and noted that the provider ensured that the care, welfare and feedback from people who used the service were clearly identified and maintained.

18 September 2012

During a routine inspection

We reviewed the care files for five people who use the service and found these to be comprehensive. Appropriate care plans and risk assessments were in place. For example one person liked to go horse riding, and a risk assessment had been completed. A support plan was in place for each person and reviewed yearly. Regular meetings were held with people who use the service. However, at their request these were stopped and replaced by monthly personal reviews. We saw evidence that these were taking place.

One person said 'staff help me where ever and with what ever I want to do'. Another person said 'I feel very comfortable and able to talk to my key worker'.

One social care professional had said 'you are doing a wonderful job with our service user, thank you for the support you continue to provide'.