Lingdale Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People received kind and compassionate care from staff who knew them well. We observed multiple cordial and positive interactions between people and staff.

All the feedback we received confirmed people were treated with dignity and respect. One person told us, “The staff are wonderful! The best thing is the friendliness, they go head over heels to please us.” A relative said, “Lingdale Lodge is brilliant. The staff go above and beyond, they’re like a family. It’s a care home and care is at the forefront.” A further relative said, “Lingdale Lodge is a hidden gem. It’s like a home from home; it’s got a heart and soul.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were offered opportunity to take part in meaningful activities that reflected their interests. A range of cultural events were also celebrated that reflected different faiths and religions. One person said, “I enjoy it when the local children come to the home, which they do regularly. I also enjoy things we do in the garden.” Where group activities did not appeal to some people they were encouraged to follow their own interests. One person told us, “I have movies I like to watch in my room, and I also like going to the local shops rather than doing things in groups.” Another person said, “I like doing activities in the garden on my own.” A range of cultural events were celebrated that reflected different faiths and religions.

Staff were involved in activities, supporting people where needed so they could participate in them. Conversations between staff were warm and jovial. People were encouraged to join in, and people's decisions were respected if they chose not to.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans reflected people’s choices.

People and their relatives told us the staff respected their choices and decisions. People were encouraged to be independent for as long as possible to maintain their own abilities.

Staff knew people’s choices and preferences to their care because of the strong relationships and communication between them. These were also reflected in people’s plans of care. A relative said, “The staff have actively encouraged [family member] to be more independent with her personal care. They can still do things for themselves and can do other little things they couldn’t before they came to Lingdale Lodge.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were responsive to people’s needs. Staff were continually present and accessible to people, whether in communal rooms or bedrooms, supporting them promptly when they needed assistance.

People were provided with appropriate equipment such as sensor mats and crash mats which enabled staff to respond in a timely manner. Sensor mats are utilised to alert staff when people who are at risk from falling mobilise themselves from a bed or chair. Crash mats are usually placed at the side of people’s beds to prevent injury if they were to fall or roll out of bed.

One person told us, “They [staff] get to know you. They are aware of any changes in mood and attitude and respond to it. They notice when I am feeling a bit sad and chat with me, but they aren’t nosey! The staff genuinely care about what people look like and give people time.” A relative said, “The staff are really kind and caring. It’s not just physically but emotionally as well. We visited [family member] recently and they became visibly upset. The staff showed empathy with them and were a little tearful themselves. This shows they are human too, doesn’t it?”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager supported staff through regular supervisions and appraisals. Regular staff meetings were held and staff told us they were able to speak up and raise any issues.

Staff had continued access to the registered manager for support and guidance as they were continually present in the service and could speak to them individually if needed. Staff we spoke with said the manager was friendly, supportive and cared about them, and treated them as individuals.