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Inspection Summary

Overall summary & rating


Updated 27 September 2019

About the service

Primrose Lodge is a residential care home, providing personal care for up to 15 people aged 55 and over who may also be living with dementia. Accommodation is provided over the ground floor with all rooms having access to an ensuite WC.

People's experience of using this service and what we found

All the people and relatives we spoke with praised the home. People felt safe and well cared for. People's preferences were respected, and staff were sensitive and attentive to people's needs. Staff were seen to be kind, caring and friendly and it was clear staff knew people and their relatives well.

There were sufficient numbers of staff employed to ensure people's needs were met. We saw staff had time to sit and engage people in conversation.

Recruitment practices were safe and staff received the training they required for their role.

Risks to people's health, safety and well-being were assessed and care plans were in place to ensure risks were mitigated as much as possible.

Staff were aware of their responsibilities to safeguard people and the home had robust procedures in place.

People's care plans contained personalised information detailing how people wanted their care to be delivered.

Staff were keen to ensure people's rights were respected including those related ethnicity and dietary requirments.

People received their medicines safely and as prescribed. Medicine management practices were safe

The service was provided in a homely environment however recommendations were made to add a sink in the laundry room to assist with infection control procedures.

Consideration was given to providing a variety of leisure and social activities for people to enjoy.

Quality assurance systems were in place to assess, monitor and improve the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published 07 December 2016)

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 27 September 2019

The service was safe.

Details are in our safe findings below.



Updated 27 September 2019

The service was effective.

Details are in our effective findings below.



Updated 27 September 2019

The service was caring.

Details are in our caring findings below.



Updated 27 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 September 2019

The service was well-led.

Details are in our well-led findings below.