• Care Home
  • Care home

Orchard House

Overall: Good read more about inspection ratings

Weston Drive, Market Bosworth, Warwickshire, CV13 0LY (01455) 292988

Provided and run by:
Broadoak Group of Care Homes

Latest inspection summary

On this page

Background to this inspection

Updated 10 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Orchard House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Orchard House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 5 relatives to ask about their experience of the care provided. We also observed the support people received within the communal areas of the home, including the support people received to take their medicines. We spoke with 7 members of staff including the registered manager, the provider, 3 care staff, and the cook and housekeeper.

We reviewed a range of records. This included 2 people’s care records and multiple medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

Overall inspection

Good

Updated 10 June 2023

About the service

Orchard House is a residential care home providing accommodation and personal to up to 30 people. At the time of our inspection there were 25 people using the service. The care home accommodates 30 people in one adapted building.

People’s experience of using this service and what we found.

Concerns were raised prior to the inspection regarding the management of falls and quality of care people received. However, no issues relating to these areas were identified.

People received safe, personalised care and were treated with dignity and respect. People and relatives were involved in decisions in how care was arranged and delivered.

People’s needs and risks were assessed and monitored. Accidents and incidents were reported and recorded. Care plans were detailed, and person centred with people and their relatives’ views recorded.

People were supported by a consistent staff team who were safely recruited, experienced and qualified to meet people’s needs. Staff knew people well and were kind and considerate when delivering care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff thought the service was well managed. Feedback on the quality of care provided was complimentary.

Medicines were administered safely. Infection prevention and control procedures helped to ensure people were protected from the risk of infectious diseases.

People lived in a safe environment and refurbishment of the service was underway.

The service worked in partnership with health professionals and other agencies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 27 March 2020.)

Why we inspected

We received concerns in relation to falls management and quality of care. As a result, we undertook a focused inspection to review the key questions of safe, caring and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained the same.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.