3 February 2014
During a routine inspection
Care was planned and delivered in a way that ensured people's safety and welfare. Positive comments we received about the care people received included ‘we’re very impressed, they’ve delivered exactly what they promised us, in a kind, reliable and professional manner,' and ‘they are very good, helpful and knowledgeable girls. I have no complaints at all.’
People who used the service were protected from the risk of abuse. There was a safeguarding policy in place for the protection of adults. All staff had attended training in safeguarding.
Staff received appropriate professional development. None of the people we spoke with had any concerns about the skills and competence of their care workers. One person said ‘the carers are trained to a high level and that gives me peace of mind when they are looking after my husband.’ Another person said ‘I don’t worry about my wife when they are here, as I think they know what they are doing.’
People had their comments and complaints listened to and acted on, without the fear they would be discriminated against for making a complaint. The service had effective systems in place to regularly assess and monitor the quality of services people received.