You are here

Kilsby House Residential Home Good

Inspection Summary

Overall summary & rating


Updated 12 April 2019

About the service: Kilsby House Residential Home is a care home that provides personal care without nursing care for up to 39 older people. At the time of the inspection 29 people were using the service.

People’s experience of using this service:

¿ People told us they felt safe at the service and supported by staff who were trained in safeguarding procedures.

¿ Effective safeguarding systems and policies in place.

¿ Potential risks to people’s health and welfare were assessed, effectively monitored.

¿ Safe staff recruitment practices were followed. Staffing arrangements were sufficient to meet the needs of people using the service.

¿ Medicines were safely managed.

¿ Staff received appropriate training and effective supervision to perform their roles.

¿ Mental capacity assessments were completed, and any best interests’ decisions were made with the involvement of people’s representatives and relevant health care professionals.

¿ A variety of nutritious meals were provided, and people were supported to eat, and drink sufficient amounts.

¿ People’s care was personalised to meet their individual needs. Their diversity, cultural and religious needs were promoted and respected.

¿ People’s privacy and dignity was maintained.

¿ Positive caring relationships had been developed between people and the staff team.

¿ People and their relatives were involved in all aspects of care planning where appropriate.

¿ People’s end of life wishes were respected.

¿ People had opportunities to take part in meaningful activities that were of interest to them.

¿ The provider operated an open and transparent culture.

¿ People, relatives and staff were encouraged to ‘speak up’ if they had any concerns.

¿ Systems were in place for people to raise any concerns or complaints.

¿ Independent advocacy support was available, if required.

¿ Systems were in place for people, their relatives and staff to provide feedback and influence service development.

¿ Robust quality monitoring systems and processes were followed. Action was taken where any areas for improvement were identified and lessons learnt from incidents was shared with the staff.

¿ The provider, registered manager and staff team worked well with professionals and external organisations and they effectively used good practice guidance to enhance people’s quality of life.

Rating at last inspection: Good (report published 14 March 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 12 April 2019

The service was safe.

Details are in our Safe findings below.



Updated 12 April 2019

The service was effective.

Details are in our Effective findings below.



Updated 12 April 2019

The service was caring.

Details are in our Caring findings below.



Updated 12 April 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 12 April 2019

The service was well-led.

Details are in our Well-Led findings below.