Archived: Dr M A Kalina Surgery

109 Ebury Street, Westminster, London, SW1W 9QU (020) 7730 4805

Provided and run by:
Montague Arnold Kalina

All Inspections

14 February 2013

During a routine inspection

We haven't been able to speak to patients because as there were no patients attending the clinic on the day we inspected. We gathered evidence of people's experiences of the service by reviewing the results of the most recent patient survey. We found that most patients felt the way they were treated by staff and the information they had been given about the service as "excellent". In comments patients described Dr Kalina as "kind", "effective" and one patient said they had "always been given sensitive care and attention".

Patients felt that quality of their care was "excellent" and said that the thoroughness of their assessment was also "excellent". When patients first started using the service a medical history was taken and people underwent an examination. Patients were referred to medical specialists as required.

Dr Kalina was aware of different types of abuse and how to recognise signs of possible abuse in adults and children. There was a procedure in place for how to escalate any concerns including contacting the police, local paediatric specialists or social services.

Dr Kalina had an annual appraisal and attended training courses and educational meetings on a regular basis.

Patients were asked to complete patient satisfaction surveys on a regular basis and the results of these were reviewed. There were processes in place for the review of any incidents, accidents or complaints.