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Inspection Summary

Overall summary & rating


Updated 6 February 2020

About the service

Mosaic House is a care home providing personal care to five people who live with mental health needs. At the time of our inspection there were five people using the service. The care home is located close to community amenities and facilities.

People’s experience of using this service and what we found

Staff knew people well and engaged with people in a considerate and friendly way. People spoke in a positive way about the staff who supported them.

People's care and support needs were assessed before they started to use the service. Each person had an up to date personalised support plan. People were fully involved in the planning and review of their care and support.

Staff had the skills and knowledge to provide people with personalised care and support. They received the training and support they needed to enable them to carry out their roles competently.

Staff respected people's privacy and dignity and understood and valued people’s differences.

People were protected from the risks of harm, abuse and discrimination. Staff knew what their responsibilities were in relation to keeping people safe.

Systems were in place to ensure that people received their prescribed medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the services supported this practice.

People had a choice of meals, snacks and drinks. People received the support they needed to stay healthy and to access healthcare services.

Staff encouraged and supported people to participate in activities, pursue their interests and to maintain relationships with people that mattered to them.

The provider had systems in place to manage and resolve complaints.

There was a positive and person-centred culture, promoted by the registered manager. People and staff spoke positively about the registered manager and the running of the service.

Systems were in place to assess and monitor the quality and delivery of care to people. Improvements to the service were made when needed. The registered manager understood their regulatory responsibilities.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 13 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 February 2020

The service was safe.

Details are in our safe findings below.



Updated 6 February 2020

The service was effective.

Details are in our effective findings below.



Updated 6 February 2020

The service was caring.

Details are in our caring findings below.



Updated 6 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 6 February 2020

The service was well-led.

Details are in our well-Led findings below.