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Inspection Summary


Overall summary & rating

Good

Updated 14 June 2017

Mosaic House is a care home situated in North Wembley which is registered to provide accommodation and personal care to five people who have mental health needs. At the time of our inspection the home had no vacancies.

At our last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People living at Mosaic House spoke positively about the management of the home and the support that they received from staff. They had been involved in planning their care and support and met regularly with their nominated keyworker to discuss their progress.

Staff members understood their roles and responsibilities in ensuring that people were safe. Risk assessments for people were personalised and included guidance about risk management. Staff members had received training to ensure that they were competent and knowledgeable in their roles. They had regular supervision sessions with a manager to discuss good practice and address any concerns they had and told us that they felt well supported by their manager.

The home was clean and tidy and regular health and safety monitoring and checks had taken place. However, we found that food items used by people during the day of our inspection had not been appropriately stored. The registered manager told us that they would ensure that people who lived at the home and their support staff were reminded about food safety as a matter of priority.

People’s medicines were well managed and monitored. They were supported by staff to attend regular health appointments.

People living at the home were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. The home was supporting people to develop the skills that they required to become more independent. This approach was confirmed by the people we spoke with and recorded in their care documents.

Staff at the home spoke positively about the people they supported. We observed that they treated them with dignity and respect.

People were supported to participate in a range of group and individualised activities of their choice by staff at the home. They told us about holidays that had taken place or were planned, and other activities such as attending a football match and support to find employment.

Care plans were up to date and regularly reviewed with people. People told us that they knew how to make a complaint if they were unhappy about any aspect of their care and support.

Regular meetings took place where people were supported to discuss their views about the home and request and plan activities and improvements. An annual survey of people’s views had taken place and this showed that people had high levels of satisfaction with the support they received.

Systems were in place to ensure that the quality of the service provided at the home was monitored and reviewed. We saw that any actions arising from quality monitoring had been addressed.

Further information is contained within the detailed findings below.

Inspection areas

Safe

Good

Updated 14 June 2017

The service remains Good

Effective

Good

Updated 14 June 2017

The service remains Good

Caring

Good

Updated 14 June 2017

The service remains Good

Responsive

Good

Updated 14 June 2017

The service remains Good

Well-led

Good

Updated 14 June 2017

The service remains Good