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Inspection Summary


Overall summary & rating

Good

Updated 28 February 2020

About the service

Glen Lyn is a residential care home registered to provide personal care and accommodation to up to 12 people. The home specialises in the care of older people.

The house is an older style property with accommodation set over three floors. At the time of the inspection 12 people were living at the home.

People’s experience of using this service and what we found

People continued to receive a good standard of care and support.

People felt safe at the home and with the staff who supported them. There was a stable staff team. People had built trusting relationships with staff which helped them to feel valued and cared for.

People lived in a home which was well maintained to make sure it provided a pleasant and safe environment. The home was clean and fresh which minimised the risks of the spread of infection.

People were cared for by staff who had the skills and experience to meet their needs. People had confidence in the staff who helped them.

People told us they were happy with the care they received. Staff monitored people’s healthcare needs and helped them to make and attend medical appointments.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and that they respected their privacy. People were encouraged to maintain their independence and their choices and wishes were respected.

People were able to take part in a range of activities at the home and in the community. People’s friends and family were always made welcome at the home which helped them to keep in touch with their loved ones.

The home was well managed by a registered manager who worked alongside other staff. This enabled them to constantly monitor standards and look for where improvements could be made.

People told us the registered manager was open and approachable. People felt able to raise any concerns or make suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating of the service was good (Report published 16 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 February 2020

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 28 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 February 2020

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 February 2020

The service was well-led.

Details are in our well-Led findings below