Updated 26 September 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
This was a focused inspection to check whether the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
Inspection team
The inspection was undertaken by one inspector on day one supported by an Expert by Experience making telephone calls to relatives on day two. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Forder Lane House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service did not have a manager registered with the Care Quality Commission. An interim manager had been appointed and they were supported by the provider. The provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was to discuss the safety of people, staff and inspectors with reference to the Covid 19 pandemic and to ask for information to be sent to us to review away from the service, reducing the amount of time onsite.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with three people who used the service about their experience of the care provided. We spoke with eight staff including the interim manager and the operations director.
We reviewed a range of records. This included four people's care records. We sampled four staff files in relation to recruitment and induction. We reviewed policies and procedures and quality assurance documents.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We contacted and spoke with eight relatives by telephone about their experience of the care provided. We also spoke with one health professional.