The Care Quality Commission
  • Care Home
  • Care home

Archived: Avon View

Loring Road, Christchurch, Dorset, BH23 2GZ (01202) 485170

Provided and run by:
Dorset County Council

Important: The provider of this service changed. See new profile

All Inspections

30 August 2013

During a routine inspection

At the time of our inspection there were seventy eight people living at the home. We made observations throughout our visit, spoke to people and looked at records.

We saw that people's needs and wishes were recorded in a detailed plan of care that was kept under review. We saw that detailed risk assessments were carried out and that they were monitored at regular intervals to ensure risks to people's health and well being were reduced to a minimum.

We spoke to seven members of staff who told us they received safeguarding training and they were able to correctly identify different types of abuse. They told us they would not hesitate to report any concerns to their manager. We looked at staff training records that confirmed staff members had received safeguarding training and that it was updated regularly.

One person we spoke to told us they felt "quite safe here" and another person said, "if I had any concerns I would tell a member of staff".

We looked at records that showed us there were processes in place to monitor accidents and incidents and that appropriate actions had been taken. We saw that each incident was reflected upon and a learning outcome had been recorded. We saw that there were procedures in place to monitor the quality of service being provided.

People we spoke with told us they were "happy" at the home. One person told us the staff were "helpful and very kind.

12 December 2012

During an inspection looking at part of the service

At our inspection of the service in August 2012 we found that records of people's fluid intake were not maintained properly. It was not clear whether people were drinking enough to meet their needs. This put people at risk of not receiving the care they required. The provider wrote to us in September 2012 to tell us about the action they had taken to ensure people's records were accurate and complete. We carried out this inspection to check that the home was now compliant with the law and effective records about people's care were maintained.

We found that there were appropriate records about people's fluid intake. Records were kept up to date and provided a clear account of the amount of fluid people had drunk each day. Records were used by staff to plan people's care and ensure their needs were met. This helped ensure people were protected from the risks of inappropriate care.

We did not speak with people who lived in the home at this inspection as the purpose of the inspection was to check that the home was compliant with records. We spoke with people who lived in the home at our last inspection in August 2012. Please see our previous inspection report published on 24 August 2012 for information about what they told us.

2 August 2012

During a routine inspection

Two inspectors visited the home unannounced on 2 August 2012. We spoke with people in each part of the home, observed care, looked at records and spoke with staff and visitors.

During lunch one person was being supported to eat their meal, the member of staff sat close to them, spoke softly and chatted about the Olympics which were on television in the background. They focused on the person and ensured they were comfortable. We also observed, in the same dining room, another person being supported to eat their lunch but their experience was different. There was no eye contact and very little conversation with the person. The member of staff yawned several times while assisting the person. They did not apologise for this. We brought this to the registered manager's attention. The nurse on duty spoke with the member of staff immediately.

Another person we spoke with said; " you're never ignored here." They went on to say: "Staff let you do what you can for yourself."

Throughout our visit staff responded promptly to call bells and requests for assistance.

Staff were sensitive to people's needs and able to communicate effectively with people who had difficulties. There were signs around the home for people to find their own way around.

We spoke with one person who told us: " When my leg is playing up they called the doctor in for me."

People we spoke with told us they felt safe in the home. One person told us that staff were kind and gentle when providing support.

We observed people being offered their medicine. One person was asked if they needed their pain medicine and they said " no, not at the moment". Staff asked them questions about their pain and said they would check with them later to see if their situation had changed.

One visitor told us that staff were always very welcoming. They also said the staff gave them up to date information and contacted them if there were concerns about their family member's care.

During our visit we observed people being supported to eat and drink. Information was recorded by staff on a form. On some occasions this form was not properly completed which could lead to people not getting the care they needed.

29 September 2011

During an inspection in response to concerns

We visited the home unannounced on 29 September 2011. At the time of our visit there were 75 people accommodated in the home, 24 people on the nursing floor, 24 frail older people, 20 people with enduring mental health needs and seven people in the rehabilitation unit.

We observed daily life in the home, talked to people who lived on the nursing part of the home, the dementia part and the rehabilitation unit. We talked to staff throughout the home. We observed meal time.

One person told us how a trip had been organised to the village they lived in when they were young, the trip had meant a great deal to them.

We observed that at meal time people were not always supported in a way which maintained their dignity.

One person told us that staff cannot do enough to help you.

Throughout our visit staff responded promptly to call bells and requests for assistance.

We were told that staff understood how to support people; one person told us that staff help when they were upset.

People told us they attend meetings to discuss concerns they had and to look at activities they may want to participate in. These meetings also involve relatives and advocates.