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Archived: The Hayes

The provider of this service changed - see new profile


Inspection carried out on 09/04/2014

During a routine inspection

The Hayes is a care home for up to 50 people with one of the bedrooms used for respite, short stay, care only. At the time of our inspection there were 47 older people receiving care at The Hayes, some of whom were living with dementia and/or a physical disability. The home consisted of five bungalows linked by a large communal lounge area.

When we visited there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service and has the legal responsibility for meeting the requirements of the law like the provider.

On the day of the inspection we saw people were well cared for and their needs were being met in a timely fashion. One person told us: “I love it here, I couldn’t be happier.”

Relatives told us the staff were professional and caring. They told us staff knew their relative’s needs well and The Hayes felt like home.

Social care professionals were positive about the care provided by the home. They highlighted the high standard of the staff team’s skills and knowledge and observed that they were well trained.

Staff received the support and training they needed in order to carry out their duties to a good standard. The home was accredited by the Gold Standard Framework for End of Life care. This is a nationally recognised accreditation scheme that identifies services that are striving for excellence in the care they provide for people at the end of their lives.

The management of the home was good and we found there was a positive relationship between staff and management.

We found the service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). This is legislation that restricts people’s freedom where this has been assessed as needed to help protect the person from possible harm. At the time of our inspection there was no one subject to a DoLS authorisation.

Inspection carried out on 12 February 2014

During a routine inspection

On the day of our visit there were 49 people living at The Hayes. Living accommodation was divided into five �cottages�, each with 10 single bedrooms, and lounge, dining and kitchen areas. There was also a large communal lounge that could accommodate greater numbers of people for social events.

All of the people we spoke with told us how much they liked living at The Hayes. One person said, �It�s absolutely marvellous. It�s like living in a four star hotel.� Another said, �I�m so glad I�m spending my last years here.� Relatives that we talked with also spoke highly of the care shown to people. One said, �I can�t praise them enough.�

We saw that people were treated in a kind and respectful way. They could choose how they spent their time. Their needs and preferences were clearly recorded in their care plans. Staff involved community health and social care staff to make sure that people�s needs were met.

We saw that new staff were recruited with all the checks needed to make sure they were suitable for the job. Staff told us that they enjoyed working at The Hayes. One said, �It�s a lovely place to work.�

We looked at how The Hayes monitored quality and saw that there was a system of regular checks of all aspects of care. People who lived there, and relatives, were invited to make their views known in a variety of ways.

Inspection carried out on 14 March 2013

During a routine inspection

We talked with people who said that they were well looked after. They said the staff always asked them how they would like things to be done, were always mindful of their privacy and treated them with respect. They told us staff talked to them about how they would like their support to be provided.

People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. They said that the staff were friendly and always acted professionally. One person said, �The staff go out of their way to be helpful� and another said �The staff are wonderful�.

People said their comments were listened to. The home�s management held regular meetings with the people who use the service to find out what people thought about how their care was delivered.

Reports under our old system of regulation (including those from before CQC was created)