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Archived: Quality Carers (UK) Ltd Good Also known as Quality Carers (UK) Ltd

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile


Inspection carried out on 7 January 2016

During a routine inspection

The inspection took place on 7 and 8 January 2016. The inspection was announced. This was because the service was a domiciliary care service and we needed to be sure that someone would be available at the registered location so we could carry out our inspection.

Quality Carers UK is a Domiciliary Care service that provides personal care and support to people with learning disabilities and older people who live in their own home and for children within a school setting. The service covers the Darlington area and at the time of our inspection provided support to 8 people.

The service had a manager who had submitted their application to the Care Quality Commission (CQC) for registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke with a range of different staff members; senior carers, care staff and the managing director who told us that the manager was always available and approachable. Throughout the day we spoke with people who used the service and staff who assured us that they were comfortable and relaxed with the manager and each other.

From looking at people’s care plans we saw they were written in plain English and in a person centred way and made good use of, personal history and described individuals’ care, treatment, wellbeing and support needs. These were regularly updated by the care staff and reviewed by the manager.

Individual care plans contained risk assessments. These identified risks and described the measures and interventions to be taken to ensure people were protected from the risk of harm. The care plans we viewed also showed us that people’s health was monitored and referrals were made to other health care professionals where necessary for example: their GP, mental health team and care managers.

From speaking with people who used the service this showed us that people were supported in a person centred way by sufficient numbers of staff to meet their individual needs within their own homes and within the community. The recruitment process that we looked into was safe and inclusive.

When we looked at the staff training records and spoke with the manager we could see staff were supported to maintain and develop their skills through training and development opportunities. The staff we spoke with confirmed they attended a range of learning opportunities. They told us they had regular supervisions and appraisals with the manager, where they had the opportunity to discuss their care practice, wellbeing and identify further mandatory and vocational training needs.

We were unable to observe how the service administered medicines on the day of our inspection but we were able to establish how people managed them safely in their own home. We looked at how records were kept and spoke with the manager about how staff were trained to administer medicines and we found that the medicines administering process was safe.

During the inspection we received positive feedback from people who used the service that the staff had a good rapport with them. People told us that staff were caring, positive, encouraging and attentive when communicating and supporting them in their own home with daily life tasks, care and support.

People were being encouraged to plan and participate in activities that were personalised and meaningful to them. For example, people who used the service told us how staff spent time with them on a one to one basis in activities and we observed and saw evidence of other activities in the care plans such as bingo, visiting cafes, shopping and socialising. People were being supported regularly to play an active role in their local community.

The Mental Capacity Act 2005 (MCA) provides a legal framework for makin