Updated 26 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by two inspectors and a specialist nurse advisor on the first day and two inspectors on the second day.
Service and service type
Rashwood is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rashwood is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The first day of inspection was unannounced and the second day was announced.
Inspection activity started on the 10 August 2022 and ended on the 31 August. We visited the service on the 10 and 24 August.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
We used all this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and one relative about their experience. We reviewed a range of records including four people’s care records and five people’s medication records. We spoke with 10 members of staff including the registered manager, clinical care co-coordinator, nurses, care staff and maintenance. We also looked at a variety of records relating to the management of the service including staff recruitment files, staff training records, rotas, policies and procedures, audits, meeting minutes and checks the registered manager completed to assure themselves people received safe and good quality care.