Rush Court is residential care home providing personal and nursing care for up to 40 people aged 65 and over. At the time of the inspection there were 39 people using the service.
Rush Court provides support to people over two floors. One floor specialises in nursing care.
People’s experience of using this service and what we found
People felt safe living at Rush Court. People were supported by sufficient staff who knew how to report all concerns relating to harm and abuse. There were effective systems in place to assess and manage risks. Medicines were managed safely and people received their medicines as prescribed.
Staff had the skills and knowledge to meet people’s needs and were supported in their role. People were supported to access health care professionals when required. People were complimentary about the food and were supported to ensure their dietary needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring. Staff treated people with dignity and respect, valuing them as individuals. People were involved in all decisions about their care and choices were respected.
Care plans were not always person-centred. This had been identified by the registered manager and there were plans in place to update and improve care plans. People were confident to raise concerns. All concerns were investigated, and action taken to resolve any identified areas of improvement. People were supported to remain at Rush Court for end of life care if this was their wish and were treated with dignity.
There was a person-centred culture that ensured people were at the centre of all the service did. There was a new registered manager in post who had identified areas for improvement. There were clear plans in place to ensure the improvements were achieved. Staff enjoyed working at the service and were committed to providing high-quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was outstanding (published 23 August 2017).
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.