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Inspection Summary


Overall summary & rating

Outstanding

Updated 16 July 2019

About the service

Grove Court is a residential care home providing personal and nursing care to up to 60 people aged 65 and over. At the time of the inspection there were 57 people, some were living with dementia. It is a purpose- built care home consisting of three separate wings, each of which has separate adapted facilities.

People’s experience of using this service and what we found

People received care that was extremely personalised and responsive to their specific needs and preferences. Significant emphasis was placed on providing meaningful activities which promoted people’s physical and emotional wellbeing and enriched their lives.

Feedback was overwhelmingly positive from people, relatives, visitors and professionals about the extremely compassionate and caring approach of staff who regularly went above and beyond to care for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were consistently consulted on all aspects of their care and treated with dignity and respect in a way that truly valued them as individuals. When the time came staff respected people’s wishes and provided them with exceptional, holistic, dignified, end of life care.

The leadership of the service was exceptional. The registered manager, supported by their senior management team, had established a person- centered culture amongst the staff team, that consistently delivered high quality care. Staff were extremely motivated and passionate about their role and clear on their responsibilities. Robust quality assurance systems had sustained continual development and improvement in the home leading to positive outcomes for people.

Staff were well-informed about people’s risks and how to care for them safely. Staff received training in safeguarding adults from harm and had a positive attitude to reporting concerns. The management team regularly reviewed staffing arrangements to ensure there were enough staff with the right skills and experience to care and support people. People’s medicines were managed safely. The home was visibly clean throughout.

People, relatives and staff contributed to the development of ongoing care arrangements and the wider issues within the home. Their feedback was valued and acted on by the management team. People, relatives and visitors expressed confidence that they could raise issues or concerns with any member of staff or the management team and that these would be addressed.

Grove Court continued to be an active presence within the local community. Strong community links had been maintained with different community groups regularly visiting and people accessing the local area.

Since our last inspection, under the leadership of the registered manager the home has gone from strength to strength making positive changes that demonstrate the characteristics of an outstanding service.

Rating at last inspection

The last rating for this service was Good (published 09 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 16 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 16 July 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 16 July 2019

The service was exceptionally well-led.

Details are in our well-Led findings below.