Laburnum House Shaw Limited

Updated 19 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Laburnum House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Laburnum House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 23 August 2023 and ended on 4 September 2023. We visited the location’s service on 23 August 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We gathered feedback from the local authority and Healthwatch Oldham. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We looked around the home and observed how staff interacted with people. We also observed the lunchtime meal and the administration of medicines. We spoke with 8 people who used the service and 7 relatives about their experience of the care. We also spoke with the registered manager, deputy manager, a senior care assistant, a care assistant and a housekeeper. We reviewed a range of records. This included three people’s care records, medicine administration records and two staff recruitment files. A variety of other records relating to the management of the service were also considered as part of the inspection. These included audits, training and supervision records and checks of the equipment.

Updated 19 September 2023

About the service

Laburnum House is a purpose built care home situated close to the centre of Shaw, Oldham. Accommodation is provided in single rooms spread over two floors, with access to the upper floor provided by a passenger lift and stair lift. There are large communal rooms on the ground floor and a secure garden. Laburnum House is registered to provide personal care and accommodation for up to 34 people. At the time of our inspection there were 33 people living at the home.

People’s experience of using this service and what we found

People and relatives were complimentary about the service and were very happy with the care and support given at Laburnum House. There were effective safeguarding systems in place and safeguarding concerns were managed promptly. Staff understood their responsibilities in relation to safeguarding and felt comfortable to raise concerns. There were sufficient staff to provide care and support to people promptly and attentively. Staff had been safely recruited. People received their medicines correctly and as prescribed. The home was clean and well-maintained and staff followed good infection control practices.

Staff had received appropriate training and supervision. People were provided with a balanced diet and had their weight monitored. People were helped to maintain their health, and referrals to specialist professionals for advice and support were made when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received mixed comments about the provision of activities. However, we saw evidence that the service provided a range of activities, including visiting entertainers and celebrations of special events.

People were supported by kind, caring staff who respected their privacy and dignity and helped them be as independent as they could. People and their relatives were able to talk to the registered manager when they wished to, and felt the service was well-managed. The service had governance systems and in place which ensured all aspects of the service were reviewed and checked regularly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 January 2020).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.