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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 January 2019

About the service:

Lifecarers West Oxfordshire are a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported 24 people.

People’s experience of using this service:

People told us they received safe care. People were supported by consistent and suitably trained staff. People received support to take their medicines safely and as prescribed. Risks to people’s well-being and environmental safety were recorded and updated when the circumstances changed. The lessons were learnt where appropriate to improve the service further.

People’s rights to make their own decisions were respected. People were supported to access health services if needed. People’s dietary needs were assessed and where required people were supported with their meals.

People received caring and compassionate support from the staff. The management team led by example and staff referred to people in a caring way. People were complimentary about staff and about positive, caring relationships they were able to form with the staff. Staff respected people’s privacy and dignity and people were supported to be as independent as possible.

People received support that met their needs and the service remained flexible to people’s needs. People knew how to complain and told us where they raised concerns the management acted promptly to address these. No people received end of life support at the time of our inspection.

The service was managed by the new registered manager who had a clear vision on the quality they wanted to provide. There was a clear staffing structure and staff were aware of their roles and responsibilities. The senior team had a number of quality assurance systems in place and there was a focus on further development. The service worked well with other partners, organisations and commissioners.

More information is in Detailed Findings below.

Rating at last inspection:

Good (report published 7 July 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 26 January 2019

The service was safe.

Details are in our findings below.

Effective

Good

Updated 26 January 2019

The service was effective.

Details are in our findings below.

Caring

Good

Updated 26 January 2019

The service was caring.

Details are in our findings below.

Responsive

Good

Updated 26 January 2019

The service was responsive.

Details are in our findings below.

Well-led

Good

Updated 26 January 2019

The service was well-led.

Details are in our findings below.