The Care Quality Commission

Archived: Passhall Limited trading as First Call Healthcare (Northwich)

Suite G16-19 Ascot Court, 71-73 Middlewich Road, Northwich, Cheshire, CW9 7BP (01606) 354666

Provided and run by:
Passhall Limited

All Inspections

6 March 2013

During a routine inspection

We spoke to three people who used the service who told us that they were happy with the care and support provided. Some comments made were:-

'I'm very happy. I couldn't do without them. My regular carer is very, very good. They help me with my shopping, they are very caring and always on time.'

'The staff are nice. I get the care and support I need. The staff are caring and attentive.'

Records showed that people had been assessed before they began to use the service and they had a care plan in place detailing the support they needed and how staff were to minimise risks to their well-being.

There were practices in place to ensure that the recruitment of staff appropriately supported the people who used the service.

There were systems in place to obtain the views of the people who used the service and their relatives about how the service operated. Records showed that action was taken to address any shortfalls identified.

We asked Cheshire West and Chester Council for information about how the service operated. No information of concern was reported by Cheshire West and Chester Council.

13 December 2011

During a routine inspection

We visited a number of people who use the agency and asked them about their perceptions of the service. They said staff encouraged them to express their views about the services provided.

One person said 'The agency does their best and they try hard to let me have the carer's I respect'.

People told us that the staff were lovely and did their best to provide good quality care. They said they were generally happy with the care, consistency and support provided.