25 July 2012
During a routine inspection
'The girls are wonderful; I have no complaints at all'.
'Both my parents receive care from First Call and I have been very pleased. I have no issues at all'.
'I had enough information about the agency. They are very good '.
'I am very confident about the carer's that look after my X. I have no concerns at all'.
'I always feel safe when the girls visit. They look after me very well'.
'I have no hesitation in any of the carer's looking after my X; I have never had to make a complaint'.