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Inspection Summary


Overall summary & rating

Good

Updated 10 July 2019

About the service: The Highviews is a small care home for up to six adults with learning disabilities. People receiving the service also live with health conditions including epilepsy, mental health conditions and physical disabilities. The home is a large two story house, with a well-kept garden. It is situated in a residential area of Saltdean, on the outskirts of Brighton.

The service has been developed and designed in line with the values that underpin the 'Registering the Right Support' and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. These values were seen consistently in practice at the service. For example, some people were receiving the assistance with communication they needed so that they could live independent lives and were supported to do so.

People’s experience of using this service:

People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were sufficient staff available to meet people’s needs promptly. People received their medicines safely. Incidents and accidents were looked into and actions taken to prevent a reoccurrence. Infection control procedures were followed by staff.

People's needs were assessed and care was planned and delivered to meet legislation and good practice guidance. People were happy with the food provided. People were supported to have maximum choice in their lives and staff sought consent from people. One person said, “ I can make my own choices about what to wear and what to eat. Staff respect this.” When people were unable to make decisions about their care and support, staff followed the principles of the Mental Capacity Act (2005). People were supported by staff who received regular training to meet their needs. One person told us, “The staff are very good, they work very hard.”

People received kind and compassionate care. People’s independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People’s concerns and complaints were listened to used to improve the service they received. Staff had training and experience to provide end of life support when people needed it.

The registered manager and provider were well regarded and had a clear vision for the service which was understood by the staff and embedded within their practice. There were effective quality assurance systems in place that were used to drive service improvements. People, their relatives and staff were asked for their feedback about the home and meetings were held regularly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The rating at the last inspection was Good. The last report was published on 15 August 2016

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 10 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 10 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 10 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 10 July 2019

The service was well-led

Details are in our Well-Led findings below.