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Archived: Westlands

Reports


Inspection carried out on 11 November 2013

During a routine inspection

We spoke with two people who used the service, they both told us that they enjoyed living at Westlands. One person told us “I like watching all the coming and going in the High Street”.

We spoke with the family of one person who used the service, they told us that they were very happy with the care their relative received. They told us “the staff always answer our questions, and they helped us through the traumatic time we had when moving mum into a home”.

We found that the staff treated people with dignity and respect. People had been assessed for risks, and care had been planned accordingly. The home was clean and staff took precautions to prevent the risk of infection. There were suitable arrangements in place for the management of medicines. There were enough experienced staff to meet people’s needs.

Inspection carried out on 22 November 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke with the relatives of two people, who told us that the home was very nice. One person said that they found the carers excellent and described them as very caring. One person told us "I can't fault the home, the carers are really good".

We found that Westlands met the needs of the people who used the service and provided appropriate training and support for staff.

Inspection carried out on 20 May 2011

During a routine inspection

People told us that they had been given the opportunity to visit the home before they moved in to ensure it met with their needs and expectations. They said that the staff treated them as individuals and respected their views and choices. They told us they were consulted with about any changes to their care and support and were able to make decisions about their day to day care. They had access to a dentist, optician, district nurses, doctors and a chiropodist, all of whom visited the home regularly.

They said that they enjoyed the food provided and a choice was always made available to them.

People told us that they felt safe and that staff looked after them well.

Reports under our old system of regulation (including those from before CQC was created)